Fifteen Ways to Say ‘No’.

Too often I hear from clients who agreed to something they really did not want to. They end up regretful and in hindsight reflect, “I should have said no.” Yet, when I ask them why they agreed or simply said “yes” they replied, “I just felt guilty.” or “I did not know how to say…

How to Get People to Listen to You

  A guiding principle of effective communication is to be other-centered. While this may make sense to us intellectually, what does this REALLY mean? Whether your ‘audience’ is one person or hundreds of people, look to identify what their common views, experiences and/or language is before you craft your message. When you interact in a…

How NOT to Start Your Presentation

How you begin your presentation tells your audience whether or not they should listen to you. They make this decision in a matter of seconds. It does not matter if it includes a slide deck, impromptu report of your team’s progress or a formal presentation. You, as the speaker, have a responsibility to engage your…